20 Questions- A Water Damage & You!

Experiencing a water loss isn’t something that most people practice and drill about. In fact, most people just hope that it will never happen to them. So what if it does? How will you know what you should tell the restoration professional when you call? Hmm… Here are 20 things the Restoration Professional should ASK YOU, if they don’t, you need to tell them this information. Clip this handy list and post in by your phone…just in case!

20 Questions when you need to report a water damage(We start with the no brainers and basics)
1) Your name?
2) The address where the loss has occurred, best phone number to reach you at now, home number and cell number?
3) When did the water damage occur? (Day and time)
4) What was the cause of the water damage? (water heater, tub, toilet, etc)
5) Is there standing water in the structure?
6) Is the water from a clean source or contaminated source?
7) Has the water flow been turned off?
8) If a plumbing problem occurred, when will the repair person(s) be starting their work?
9) Was the home built before 1978? (relates to 2010 EPA Lead regulations)
10) Which rooms or areas of the home were affected?
11) How much furniture is located on the wet flooring?
12) What type of flooring is there? (If carpeting, there may be a wood subfloor)
13) Is there sanitary water on site?
14) Is there electricity on site and has it been turned off in the affected areas?
15) Is there a functioning heating system? (can aid in drying process when used by a professional)
16) Are there any other special concerns? (This is content and people question) Antique books, Art work, Health issues of residents, etc)
17) Is the caller legally able to authorize the work to be performed, if not who is and will they be present at the site when we arrive? ( A work authorization will need to be signed before work is begun)
18) Do you have insurance, if so what is the name of the insurance company?
19) What is the name of your insurance agent?
20) How did you hear about our company?
For more information visit us at ServiceMaster Anytime http://www.svma.com/ or call 805-963-1365

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